Frequently Asked Questions
Everything you need to know about bringing Giani quality into your home.
What is the standard shipping timeframe for furniture?
Most of our home decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for white-glove delivery and assembly.
Do you offer international shipping?
Currently, Giani ships exclusively within the continental United States and Canada to ensure the highest standards of handling and delivery for our products.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture or final sale items are not eligible for returns.
Are Giani products covered by a warranty?
Yes, all Giani furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
How can I track my order status?
Once your order has been dispatched, you will receive an email with a tracking link. You can also monitor your status through the 'Order History' section of your Giani account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.